Rockford Primary Care Clinic & Doctor's Office in Rockford, IL
Primary Care • Rockford, IL
Ratings by platform
- Oak Street Health Rockford Clinic Internal Rating: 4.51/5 (614 ratings) (614)
- Birdeye (Oak Street Health): 4/5 (156)
- Birdeye (OSF Medical Group): 4.3/5 (33)
- Birdeye (OSF Medical Group): 3.3/5 (38)
- Healthgrades (Dr. Aaron Coates): 4.9/5 (81)
- Ratings.MD (Dr. Dexter McKellar): 4.9/5 (376)
What patients say
Patients praise
- caring, attentive, and knowledgeable physicians
- thorough patient examinations and explanations
- friendly and professional nursing/support staff in some locations
- short wait times reported by some patients
- personalized preventive care plans
Common complaints
- difficult to schedule timely appointments
- administrative and billing issues
- unresponsive or rude office staff
- long wait times for appointments or in the waiting room
- difficulty accessing doctors vs. nurse practitioners
In patients' words
"The clinic is highly regarded for its caring and attentive approach, with patients praising the staff's responsiveness and the physicians' ability to listen and partner with their patients in their healthcare journey."
— BestProsInTown"Whenever we are sick, we can never be seen by a doctor. They are always full. You can only see a nurse practitioner, and that is if he/she is available."
— Birdeye"The organization is a mess. Wait times are growing longer, appointments are messed up, rules keep changing, and billing is a nightmare."
— LocalityBiz"Dr. Coates is an amazing listener. All of my concerns were addressed during the visit and he ordered labs to follow up with said concerns."
— HealthgradesMore clinics in Rockford
Primary Care Physicians & Services
Patients praise: Doctors are described as attentive, thorough, kind, and good at listening/explaining (patient satisfaction)..
Accepting New Patients in the Rockford Area
Patients praise: physician expertise and knowledgeability · thorough communication and patient-centered bedside manner.
Pediatrics - Mercyhealth
Patients praise: Knowledgeable and experienced pediatricians · Compassionate and kind bedside manner.
Trinity Health Medical Group, Obstetrics & Gynecology
Patients praise: Compassionate, kind care and being listened to · Clear communication and feeling comfortable with procedures.
N Alpine Rd Clinic Allergy and Immunology Clinic - UW Health
Patients praise: professional and efficient medical care · personable and informative doctors and nursing staff.
N Alpine Rd Clinic Podiatry - UW Health
Patients praise: Professional and knowledgeable care providers · Courteous and patient staff.
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