Primary Care Physicians & Services
Primary Care • Rockford, IL
Ratings by platform
- Healthgrades (Dr. Aaron Coates): 4.9 out of 5 (81 reviews (72 written))
- Vitals (Dr. Robin F. Borchardt): 4.8 out of 5 (77 ratings (66 written))
- Healthgrades (Dr. Theodore Schock): 3.8 out of 5 (31 reviews (9 written))
- Birdeye (Philip Carlson-Dexter): 4.9 out of 5 (38 reviews)
- Ratings.MD (Michael Lindstrom): 4.9 out of 5 (152 verified ratings (52 comments))
- Vitals (Dr. John J. Schoenwald): 4.8 out of 5 (21 ratings (5 written))
What patients say
Patients praise
- Doctors are described as attentive, thorough, kind, and good at listening/explaining (patient satisfaction).
Common complaints
- Administrative/service issues such as appointment management delays, referral/communication problems, and medication refill follow-up failures; occasional staffing/office-manager complaints.
In patients' words
"“He took time to inquire about any health concerns or issues that I had. I would definitely recommend him.”"
— Healthgrades review for Dr. Aaron Coates"“He thoroughly addressed all aspects of need in a timely fashion… I would recommend him.”"
— Vitals review for Dr. Robin F. Borchardt"“This must be one of the worst office managers for a doctor I have ever seen.”"
— Healthgrades review for Dr. Theodore Schock"“Waiting time: Several reviews indicate significant frustration with waiting times for appointments and referrals.”"
— Oak Street Health Rockford Primary Care Clinic reviews summary"“Went in to doctor wed because out of diabetic medicines and never called anything in… Called then Friday 4 times… Had to be rushed to hospital due to blood sugar.”"
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