Obstetrics and Gynecology Clinic
Obstetrics & Gynecology • Rockford, IL
Ratings by platform
- Birdeye (Mercyhealth Women's Center): 3.8/5 (34)
- Birdeye (OSF Medical Group): 3.0/5 (37)
- Vitals (Dr. Nicole Macaulay): 4.3/5 (90)
- Healthgrades (Dr. John Trapp): 4.4/5 (15)
- Vitals (Dr. Todd Deutch): 4.7/5 (N/A (approx. 1100 reviews mentioned in system))
What patients say
Patients praise
- Many patients praise individual physicians for being attentive, professional, and knowledgeable
- Reports of compassionate, patient-focused bedside manners among top-rated doctors
- Positive experiences with medical staff during labor, delivery, and post-operative recovery
- Patients appreciate doctors who take their time to listen, explain conditions in detail, and provide reassurance
Common complaints
- Rudeness and dismissive attitudes from receptionists and office staff
- Difficulty with appointment scheduling, long wait times, and poor communication via phone or portals
- Instances of perceived unprofessional bedside manner or lack of compassion from some providers
- Concerns regarding billing, insurance acceptance, and clinic administrative policies
In patients' words
"Dr. Macaualy is the absolute best. She listens to her patients and always offers patient-focused interventions."
— Vitals user review for Dr. Nicole Macaulay"What an awful place... The receptionist’s attitude is disgusting. I would not even feel comfortable trying to have a baby here, they seem like they couldn’t care less about your well being."
— LocalityBiz review for UW Health 9th St Clinic OBGYN"I basically got turned away... the lady at the front desk turned to the other one sitting behind her who had a major attitude rudely said that they didn't accept my insurance."
— Birdeye review for OSF Medical Group - OBGYN"He was so attentive, caring, and forthcoming about my progression and what may come during labor... it meant the world to us."
— Healthgrades user review for Dr. John TrappMore clinics in Rockford
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