Rockford Primary Care Clinic & Doctor's Office in Rockford, IL
Family Medicine • Rockford, IL
Ratings by platform
- Oak Street Health (Official Clinic Website): 4.51 out of 5 stars (614 ratings)
- Birdeye: 4 out of 5 stars (156 reviews)
- Birdeye (OSF Medical Group - Primary Care): 3.3 out of 5 stars (38 reviews)
What patients say
Patients praise
- Friendly and helpful staff members
- Providers described as knowledgeable, approachable, and good listeners
- Clean and accessible facilities
- Short waiting room times for some patients
Common complaints
- Billing issues and delays in resolution
- Unprofessional or uncaring staff behavior
- Difficulty obtaining timely appointments or seeing a doctor instead of a nurse practitioner
- Disorganized handling of lab work and medical records
In patients' words
"Dr. Dean listens to his health concerns and acts on them. The staff are all very friendly and helpful."
— Yelp"I’ve had a very disappointing experience with this clinic. From the unprofessional attitude of the front desk staff to the disorganized handling of lab work, everything has been frustrating."
— Birdeye (OSF Medical Group - Primary Care)More clinics in Rockford
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