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MercyOne Rockford Family Medicine

Family MedicineRockford, IL

★★★★★4.9/5239 reviews across 3 platforms

Ratings by platform

  • Birdeye: 4.6 out of 5 stars (10 reviews)
  • MercyOne/Ratings.MD (Dr. Lisa Kapler): 4.9 out of 5 stars (77 verified ratings)
  • MercyOne/Ratings.MD (Dr. Michael Lindstrom): 4.9 out of 5 stars (152 verified ratings)
  • Yelp: 1 star (1 review)

What patients say

Patients praise

  • Doctors are caring, attentive, and thorough
  • Staff is friendly and helpful
  • Easy-to-understand explanations of medical issues
  • Effective at diagnosing and treating health concerns

Common complaints

  • Difficulty contacting the office via phone

In patients' words

"Very kind and caring for all her patients. Would recommend her to anyone."

Patient review for Dr. Lisa Kapler

"Dr. Lindstrom is excellent at diagnosing problems and knowing how to treat them."

Patient review for Dr. Michael Lindstrom

"Tried multiple times over the last 2 days only to get a message saying the office is closed and call back during regular business hours."

Yelp user complaint

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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