Center for Mental Health - SwedishAmerican Hospital
Behavioral Health • Rockford, IL
Ratings by platform
- Yelp: 1.9 out of 5 stars (95 reviews)
- Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Report Cards: 62% to 71% (varying metrics) (Not specified (based on CMS HCAHPS national surveys))
What patients say
Patients praise
- Standardized patient experience ratings generally align with or are slightly below state and national averages for hospital care overall
- Consistent reporting on nurse and doctor communication benchmarks within broader hospital surveys
Common complaints
- Allegations regarding failure to obtain informed consent for psychotropic medications
- Concerns about denial of patient rights, including choice of care plans and Power of Attorney agent consultation
- Reported issues with patient communication and staff responsiveness in the emergency department and mental health units
- Isolated incidents of perceived discrimination or unprofessional staff behavior reported in public reviews
- Documented legal settlements related to failures in medical screening and stabilizing treatment for mental health patients under EMTALA (patient dumping)
In patients' words
"I would rate 0 stars if I could. I do not recommend this hospital. You will wait for HOURS all day long! ... The care is awful and HIGHLY unprofessional!"
— Yelp user review"The patient did not receive an appropriate medical screening, was not stabilized, and was discharged approximately two hours after presentment."
— U.S. Department of Health and Human Services, Office of Inspector General (2025 settlement)More clinics in Rockford
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