Atrium Health Primary Care Shiland Family Medicine
Primary Care • Rock Hill, SC
Ratings by platform
- Birdeye: 4.3/5 (604 reviews)
- WebMD: 1/5 (single review) (1 review)
What patients say
Patients praise
- Professional, knowledgeable, and attentive medical providers who listen to patient concerns
- Compassionate, friendly, and helpful office staff who provide efficient service during visits
- Comprehensive range of medical care including chronic condition management, physicals, and pediatric care
- Some patients appreciate the thoroughness of doctors like Dr. Williams and Dr. Pope
Common complaints
- Difficulty with administrative tasks and phone communication (long wait times, being hung up on)
- Concerns regarding prescription refills and doctor follow-up communication
- Reports of being dismissed or terminated as a patient without satisfactory explanation
- Occasional complaints about bedside manner and perceived rudeness from some staff or providers
- Issues with appointment scheduling and occasional long wait times in the office
In patients' words
"The office manager does not take accountability for returning calls. Oh, one last important thing. If you file a complaint, be careful. They’ll terminate you as a patient over the phone."
— Birdeye"Dr. Brian Williams is the best! He listens and he cares. I so appreciate him."
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