Our Rock Hill Urgent Care Center in SC - Concentra
Occupational Medicine • Rock Hill, SC
Ratings by platform
- location.com: 4.3/5 (882 reviews)
- Facebook: 84% recommend (62 reviews)
- Better Business Bureau (BBB): D- (24 complaints filed)
What patients say
Patients praise
- Friendly, professional, and respectful front-desk and nursing staff
- Efficient and quick service for routine procedures like drug screenings and DOT physicals
- Clean and well-maintained facility atmosphere
- Helpful communication and guidance during examinations
- Appreciation for knowledgeable medical providers
Common complaints
- Difficulty managing wait times and scheduling efficiency
- Reports of unprofessional or dismissive bedside manner from certain staff members
- Concerns regarding the thoroughness of medical evaluations and communication about care plans
- Administrative challenges, such as mismanaged paperwork
- Dissatisfaction with specific procedural experiences (e.g., drug testing, physical therapy techniques)
- Unresponsiveness to formal complaints filed via the Better Business Bureau
In patients' words
"The young lady at the desk was so helpful and pleasant, and the nurse that brought me back and did my testing was very nice with a warm pleasant demeanor. Finally the doctor came in and gave me a physical and had great conversation along with step by step of what he was doing and made me feel at ease."
— location.com user review"I arrived the day before at 3:30/4 PM and was advised they'd not get to me with the wait, (they estimated a 3 hr wait). But they gave me the paper to pre-fill and return the next day - which was good, appreciated it."
— businessyab.com user review"I was introduced to this place not by choice but because of an injury suffered at work... The first and next few visits were less than perfect... Unprofessional was a word I used quite often in my correspondence with the various personnel involved..."
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