Oak Street Health Rock Hill

Patients praise

• Knowledgeable and caring providers who listen to patient concerns
• Professional and efficient office staff at some locations
• Clean facility environments
• Personalized attention and ease of scheduling at some private practices
• Comprehensive range of medical services available

Common complaints

• Long hold times on the phone and difficulty reaching staff
• Rude or unhelpful front desk interactions
• Long wait times for appointments despite arriving on time
• Concerns regarding medication management and prescription refills
• Reports of being rushed or experiencing cold bedside manner
• Patient termination over complaints or insurance issues