Mayo Clinic's Center for Sleep Medicine
Sleep Medicine • Rochester, MN
Ratings by platform
- Three Best Rated: 4.4/5
- CMS HCAHPS (Mayo Clinic Hospital Rochester): 4/5 stars (2,526 patient surveys)
- Healthline/Healthgrades (Dr. James Moore): 4.9/5 stars (8)
What patients say
Patients praise
- Highly rated clinical expertise and professional, knowledgeable staff
- Clean and comfortable environment for overnight sleep studies
- Comprehensive and thorough diagnostic approach to sleep medicine
- High patient recommendation rates for the overall hospital system
- Efficient and helpful clinical services once engaged in care
Common complaints
- Concerns regarding billing practices, insurance handling, and high costs
- Reports of unprofessional or dismissive conduct by some staff members
- Frustration with scheduling delays and communication gaps
- Perception that the institution prioritizes profit over patient care
In patients' words
"Dr. Auger has helped me tremendously with my sleep apnea, and I found him very pleasant to talk with... I'm very happy to have Dr. Auger as my sleep doctor and highly recommend him. The staff is also very helpful and easy to work with."
— Sharecare Review (Dr. Raymond Auger)"I have experienced problems with patient care and administration. They seem to focus more on profit than on supporting patients. My insurance was overcharged, my claims were sent to the wrong insurer..."
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