Primary Care | Rochester Regional Health
Primary Care • Rochester, NY
Ratings by platform
- Yelp: 2.5 out of 5 stars (74 reviews)
- Birdeye (Perinton Primary Care): 2.8 out of 5 stars (5 reviews)
What patients say
Patients praise
- Compassionate and respectful care from specific doctors and clinical teams
- Effective specialized care, such as oncology and heart failure clinics
- Personalized attention in critical or long-term treatment scenarios
Common complaints
- Long wait times for appointments and lab work
- Poor communication from administrative and front-desk staff
- Difficulty reaching departments via phone or getting callbacks
- High staff turnover affecting consistency of care
- Frustration with cancellation policies and scheduling errors
In patients' words
"The responsiveness and care level over the past year is atrocious and borders on criminal negligence. They have more patients than the staff can handle and it shows."
— Reviewer regarding RRH TWIG Medical Clinic"Incredibly poor customer service. The front desk staff repeatedly acted as if they were making medical and administrative decisions, which is completely inappropriate."
— Reviewer regarding Rochester Regional Family Medicine at RIT"They really gave me my life back. They never gave up trying."
— Patient regarding Rochester General Hospital's Heart Failure ClinicMore clinics in Rochester
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