Primary Care in Rochester and Kasson
Primary Care (Family/Internal/Pediatric) • Rochester, MN
Ratings by platform
- Birdeye (Olmsted Medical Center - Southeast Clinic): 3.6/5 (114 reviews)
- Better Business Bureau (Mayo Clinic): 1.48/5 ((Not explicitly stated, but based on multiple customer reviews))
What patients say
Patients praise
- High regard for clinical expertise and "team approach" in complex cases
- Some individual providers are praised for being attentive, thorough, and compassionate
- Clean and well-maintained facilities
- Generally effective treatment plans and surgical care when access is successfully navigated
Common complaints
- Difficulties with scheduling, communication, and appointment cancellations
- Perceived lack of empathy or "gaslighting" by some providers regarding chronic or complex pain conditions
- Frustrations with billing processes and insurance coverage issues
- Long wait times and parking challenges in Rochester facilities
In patients' words
"I’ve had good experiences and bad experiences. This is an overview of my experience at Mayo Clinic Rochester... there are bad apples in the system but don’t let them taint your experience."
— Girl, Compressed blog"Only reason for given a 5 star is because of Dr Hope she’s great. She shows that she cares and sits there and listens without putting things to the side or rushing to get you out of there."
— LocalityBiz review of Kasson Mayo Family Practice"I have experienced problems with patient care and administration. They seem to focus more on profit than on supporting patients."
— Better Business Bureau review of Mayo ClinicMore clinics in Rochester
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