Flaum Eye Institute
Ophthalmology • Rochester, NY
Ratings by platform
- Apple Maps: 1.8/5 (20 reviews)
- Facebook: 86% recommend (78 reviews)
- BestProsInTown (87 reviews)
What patients say
Patients praise
- High perceived medical expertise of doctors
- Successful outcomes for specialized procedures like LASIK
- Individual physicians praised for being personable and thorough
- Some staff noted as helpful during urgent situations
Common complaints
- Long wait times for appointments and during visits
- Communication issues with some medical staff
- Inconsistent reception and administrative support
- Concerns regarding office cleanliness and maintenance
- Feeling rushed during appointments
In patients' words
"I was given an appointment for two days later but received a call after saying they could see me in an hour which was awesome. I arrived on time at 1:30 and was the only patient in the waiting room. After 30 minutes I was questioned and examined by a Dr and after he wanted to turn me over to his supervisor... After 1 hour and 40 minutes of being along in the exam room I decided to take a walk... So I left after 4 1/2 hours of being on the campus... They don't care so don't go there."
— LocalityBiz user review"LASIK completely changed my life. From my daily routine to seeing my shots fly down the fairway, I’ve got my sight and my life back."
— URMC Flaum Eye Institute patient testimonial"My eye doctor, Dr. D, always takes time to answer all my crazy questions."
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