Oncology (Medical) - Department home - Mayo Clinic
Oncology • Rochester, MN
Ratings by platform
- CMS HCAHPS (Mayo Clinic Hospital Rochester): 4 out of 5 stars (2,526 patient surveys)
- Yelp: 2.9 out of 5 stars (364 reviews)
- Better Business Bureau (BBB): 1.48 out of 5 stars (33 customer reviews)
What patients say
Patients praise
- High-quality medical expertise and life-saving treatments
- Positive patient outcomes and success stories in complex cancer cases
- Compassionate care provided by many nursing and medical staff members
- Effective multidisciplinary team approach for those able to access care
Common complaints
- Difficulty and delays in securing appointments and oncology consults
- Frustration with administrative processes and communication gaps
- Billing and insurance-related disputes or aggressive collection notices
- Instances of perceived lack of personalized care or misdiagnosis in specific departments
In patients' words
"I am so very grateful to the doctors and support team at Mayo in Rochester for believing in me and not giving up on me. They truly live the Mayo motto, The needs of the patient come first, and are not afraid to take a chance on someone like me."
— Mayo Clinic Connect User Discussion"I had a wonderful experience at Mayo (Rochester) with my breast cancer treatment. Now with this diagnosis I have been struggling with Rochester on getting appointments with GI oncology... I'm in the same boat. I've requested a consult... It really really slows their response times."
— Mayo Clinic Connect User DiscussionMore clinics in Rochester
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