Mass General Brigham Rochester | Wentworth-Douglass Hospital
Family Medicine • Rochester, NH
Ratings by platform
- Facebook: 83% to 94% overall patient experience ratings (various platforms) (890 reviews (Facebook))
- US News & World Report: 4 out of 5 stars
- Mass General Brigham Doctors/Patient Ratings: 4.9 out of 5 stars (for Mass General Brigham Primary Care Clinic at Rochester)
What patients say
Patients praise
- Professional and friendly staff, particularly in the ER
- Good communication from doctors and nurses
- High overall patient satisfaction ratings across various platforms
- Quality of surgical care
Common complaints
- Long emergency room wait times
- Staff perceived as unresponsive or slow to help
- Concerns regarding cleanliness of facilities
- Complaints about lack of progressive treatment for certain conditions
In patients' words
"Went into WDER after going to cancer treatment center and the Doctor wanted me to be seen waited over 31/2 hours and left. Several other patients also walked out because of same wait periods and longer."
— Patient story via hospitalstats.org"ER staff were professional and friendly. Surgeon was excellent. Nurses were great. Rooms were first class. Can't say enough good things about the entire ..."
— Yelp ReviewMore clinics in Rochester
Family Medicine in Rochester, NH - Primary Care | Physicians
Patients praise: Providers who are attentive and active listeners · Staff described as friendly, supportive, and efficient in some offices.
Department of Family Medicine - URMC.Rochester.edu
Patients praise: Many patients praise specific providers for being knowledgeable, compassionate, and attentive listeners · High patient satisfaction for individual physician and nurse practitioner care quality.
Family Medicine | Rochester Regional Health
Patients praise: Physicians are often described as caring, thorough, and good listeners · Some patients feel they receive high-quality, unhurried care during appointments.
ROC Physical Therapy — Rochester, New York
Patients praise: Highly knowledgeable and expert staff · Personalized one-on-one attention.
Comparing your options?
Browse other Family Medicine clinics, or filter by state and specialty to compare patient ratings.