Family Medicine | Rochester Regional Health
Family Medicine • Rochester, NY
Ratings by platform
- Birdeye (Clinton Family Medicine): 2.4 out of 5 stars (30 reviews)
- Google (RRH Family Medicine at RIT): 3.6 out of 5 stars (10 reviews)
- Healthgrades (Dr. Mark Sarnov): 4.9 out of 5 stars (22 ratings)
- Yelp (Rochester Regional Health): 2.5 out of 5 stars (74 reviews)
What patients say
Patients praise
- Physicians are often described as caring, thorough, and good listeners
- Some patients feel they receive high-quality, unhurried care during appointments
- Helpful and friendly nursing and clinical support staff in certain locations
Common complaints
- Difficulties scheduling appointments and long wait times
- Rudeness or poor customer service from front-desk and administrative staff
- Billing errors and difficulties resolving administrative or insurance-related issues
- Inconsistent communication and lack of follow-up regarding requests
In patients' words
"Dr. Wilcox takes the time to listen before jumping to a diagnosis. Making an appointment is very easy and often can be accommodated that same day."
— Review for Rochester Regional Family Medicine at RIT"SOME OF THE PEOPLE THAT ANSWER THE PHONE ARE VERY RUDE... BUT I HAVE BEEN LEFT ON THE PHONE ON HOLD FOREVER I HAVE HAD LAPSES IN HAVING MY REFILLS ON MEDICATION."
— Review for Clinton Family Medicine"Dr. Sarnov is a patient man who always takes the time with me that I need. I never feel rushed or hurried."
— Review for Dr. Mark SarnovMore clinics in Rochester
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