Department of Family Medicine - URMC.Rochester.edu
Family Medicine • Rochester, NY
Ratings by platform
- Birdeye (Canalside Family Medicine): 3.6/5 (36 reviews)
- Birdeye (University-Rochester Family Med): 1.3/5 (6 reviews)
- Yelp (Highland Family Medicine): Not explicitly stated (but referenced) (21 reviews)
What patients say
Patients praise
- Many patients praise specific providers for being knowledgeable, compassionate, and attentive listeners
- High patient satisfaction for individual physician and nurse practitioner care quality
- Appreciation for staff dedication and residency training environment
- Strong longitudinal relationships with primary care providers reported by long-term patients
Common complaints
- Difficulties in scheduling appointments and long wait times
- Complaints regarding administrative and front-desk staff rudeness or disorganization
- Frustration with communication, including MyChart responses and billing questions
- Occasional reports of feeling unheard or disrespected during visits
In patients' words
"Dr. Cummings is always great. I've been seeing her for probably 7 years now. So glad she's still in your practice."
— URMC Provider Profile (Dr. Ryan Cummings)"He listens to all concerns as if you were His only patient. My biggest fear is he will retire before I expire!!!"
— URMC Provider Profile (Dr. Dean D. Romanick)"The receptionists are combative, talk over you, and disrespectful. They are able to offer services at a lower cost by having interns see you."
— Birdeye (University-Rochester Family Med) review"Patients have expressed frustration with long wait times, difficulties in scheduling appointments, and feeling disrespected during their visits."
— Wanderlog (Manhattan Square Family Medicine) review summaryMore clinics in Rochester
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