Eastman Institute for Oral Health - URochester Medicine

Patients praise

• Highly skilled and dedicated individual clinicians and specialists
• Compassionate and empathetic care from specific providers and support staff
• Accessibility for patients with complex needs or those using specific insurance like Medicaid
• Professionalism when patients were eventually seen in-person

Common complaints

• Difficulty reaching staff by phone or getting calls returned
• Excessively long wait times for appointments, sometimes cited as a year or more
• Unprofessional or rude staff behavior
• Concerns regarding student-led care, lack of experience, and perceived incompetence
• Issues with appointment cancellations without patient notification
• Perceived high costs, billing issues, and requests for large down payments
• Facility environment concerns, such as lack of privacy or being cramped