Addiction (Substance Use Disorder) | Conditions & Treatments
Chemical Dependency Services • Rochester, NY
Ratings by platform
- Rehab.com (Huther Doyle): 3.55/5 (31)
- Birdeye/Google (Delphi): 3.7/5 (19)
- Rehab.com (Pathways): 4.29/5 (7)
- Rochester Regional Health - Unity Chemical Dependency: 2.7/5 (Google), 4.2/5 (Facebook) (10 (Google), 940 (Facebook))
- Rehab.com (Villa of Hope): 2.78/5 (50)
- Detox.net (John L. Norris ATC): 3.6/5 (3)
What patients say
Patients praise
- Respectful, supportive, and caring individual counselors and staff
- Effectiveness of programs in maintaining sobriety and recovery
- Helpful group therapy sessions
- Availability of comprehensive human services beyond addiction treatment (e.g., housing support)
Common complaints
- Disorganization and lack of continuity of care
- Long wait times for appointments and responses
- Understaffing issues
- Concerns regarding food quality and facility amenities
- Perceived lack of compassion or professional communication
In patients' words
"The doctors care! the nurse cares! They went above and beyond to help my husband and I."
— Rehab.com user review (Huther Doyle)"The place is so disorganized and chaotic no one in charge seems to ever truly know what’s going on."
— Best-rehabs.com (quoting Google review for Unity)"Thanks to everyone here I have been able to get my life back on track after a crippling dance with opiates that lasted over a decade."
— Birdeye user review (Delphi)"I am so disappointed with my experience. My therapist Jocelyn almost never came out to get me in the waiting room on time for my therapy appointment."
— Rehab.com user review (Villa of Hope)More clinics in Rochester
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