Addiction Recovery Services - Rochester Regional Health
Chemical Dependency Services • Rochester, NY
Ratings by platform
- Google: 2.7 out of 5 stars (10 (Google))
- Facebook (overall RRH page): 4.2 out of 5 stars (940 (represents establishment as a whole))
What patients say
Patients praise
- Compassionate and dedicated counselors and nursing staff
- Effective individual and group counseling sessions
- Life-changing impact and support for achieving long-term sobriety
- Personalized treatment plans and structural support
- Inclusion of peer mentors and advocacy services
Common complaints
- Reports of disorganized and chaotic environment
- Concerns regarding understaffing
- Criticism that the program pushes personal ideological or religious agendas
- Feedback that some programs lack variety or adequate holistic offerings
- Perception of high costs or affordability issues
- Occasional reports of poor discharge planning or communication
In patients' words
"The place is so disorganized and chaotic no one in charge seems to ever truly know what’s going on"
— Google reviewer"I think this program is incredible, it has change my life for the better. I learned how to live a sober life and learned a lot of life skills that I had passed"
— RRH patient testimonial"The nurses treat me really well and I have a lot of respect for them and the counselors. I am well taken care of, we around, and they are good to me. This is a wonderful facility"
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