Behavioral Health | Rochester Regional Health
Behavioral Health • Rochester, NY
Ratings by platform
- Yelp: 2.5/5 (74 reviews)
- Rehab.com: 2.44/5 (82 reviews)
What patients say
Patients praise
- Some patients report positive outcomes from specific programs like Personalized Recovery Oriented Services (PROS)
- Occasional praise for individual therapists or staff members who provide helpful care
- Broad availability of a wide range of behavioral health services across the region]},ratingsMentioned:[{rating:{citations:,confidence:
Common complaints
- Reports of rude or unhelpful administrative and reception staff
- Concerns regarding billing issues, including perceived fraudulent charges and difficulty reaching departments
- Frequent turnover of providers and difficulty maintaining continuity of care
- Criticisms regarding provider quality, including reliance on residents and perceived lack of empathy or listening skills
- Reports of long wait times and delays in care delivery
- Complaints about inadequate security and safety concerns in lobby areas
- General frustration over facility management, communication, and responsiveness
In patients' words
"It saved my life."
— Rochester Regional Health Patient Story"My biggest problem with them is their lack of use of controlled substances. They have me on half of what is usually recommended and I physically suffer every day..."
— Genesee Behavioral Health Center Review"Once is a mistake, three times is fraud. I have been battling these charges with endless phone calls to my insurance company and billing since JULY."
— East Ridge Road Behavioral Health Center Review"For kids diagnosed with developmental disabilities and behavioral disorders, the continuity of care is essential. But as wait times continue to increase, workforce shortages remain high, and now the closure of services from a Rochester facility has left families worrying about the long-term effects..."
— Spectrum News 1 ReportMore clinics in Rochester
The Rochester Center for Behavioral Medicine
Patients praise: Some patients report positive, life-changing experiences with individual therapists and doctors · Appreciation for specific providers' knowledge, kindness, and effectiveness in treatment.
ROC Physical Therapy — Rochester, New York
Patients praise: Highly knowledgeable and expert staff · Personalized one-on-one attention.
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