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Layton Clinic

Chronic Pain Management • Riverton, UT

What patients say

Patients praise

  • Compassionate and thorough providers who listen to concerns
  • Strong clinical expertise for complex medical issues
  • Clear communication regarding treatment plans and medical conditions
  • Recognition as a Patient-Centered Medical Home by the NCQA

Common complaints

  • Difficulties with billing and insurance authorization processes
  • Communication breakdowns and administrative errors in scheduling
  • Some reports of rushed appointments with minimal diagnostics
  • Inconsistent or poor customer service at front desk and support levels

In patients' words

"Dr. Nelson took great care of me... She is smart, competent, compassionate, kind, thorough, and has a great bedside manner. The pain that I had in my back is gone after her injections."

— Healthgrades

"Intermountain Health took the word CARE out of their patient visits, and their doctors are more interested in hurry up visits with minimal diagnostics than figuring out what to do."

— Yelp

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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