Urgent Care, Telehealth, & Walk-In Clinics in Richmond | Patient First
Urgent Care • Richmond, VA
Ratings by platform
- Solv Health (Patient First Primary and Urgent Care, Richmond VA): 3.0 out of 5 (average) (24 patients shared ratings)
- Yelp (Patient First - Short Pump): 2.5 stars (92 reviews)
- Unilocal (Patient First – Richmond, 12 N Thompson St): Not stated (review text only) (20 reviews)
What patients say
Patients praise
- Staff friendliness/professionalism reported by some reviewers
- Doctors explained problems and follow-up communication valued
- Some services completed quickly (e.g., onsite lab/test)
Common complaints
- Long wait times and wasted time
- Rude/unwelcoming front desk staff or nurses
- Billing/insurance problems and threats/collections-related concerns
- Unprofessional care/clinical concerns (e.g., alleged misdiagnosis or treatment mismatch)
In patients' words
"“Everyone I encountered was very professional… The follow up call from the nurse about my x-ray added a lot of value to my experience.”"
— localitybiz.com review excerpt for Patient First – Short Pump"“This place is terrible. Completely wasted my time… waited an hour and a half to see the doctor… Nobody responded… everyone in the place looked at me like I was an idiot.”"
— unilocal.net review excerpt for Patient First – Richmond, 12 N Thompson St"“Still, with the number of schools that want you to get a COVID test for every sneeze… this is pretty good.”"
— Yelp review highlight snippet for Patient First - Short Pump"“AWFUL billing department… They mailed me a letter… then… charged the whole balance to my card!… Incompetent and costing me time/money.”"
— localitybiz.com review excerpt for Patient First – Short Pump"“I was a patient in April, 2025… threatened that if I couldn't pay… I will be reported to credit report agency.”"
— BBB Business Profile (Patient First) latest review excerptMore clinics in Richmond
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