Walk-in Urgent Care in Richmond - Bon Secours
Urgent Care • Richmond, VA
Ratings by platform
- Birdeye: 4.5/5 stars (East End) (464 reviews)
- SolvHealth: 4.7/5 stars (East End) (242 ratings)
- SolvHealth: 4.9/5 stars (Staples Mill) (371 ratings (118 reviews))
- SolvHealth: 4.7/5 stars (Laburnum) (188 ratings (43 reviews))
- SolvHealth: 4.9/5 stars (Sauer Center) (166 ratings (42 reviews), 42 reviews)
What patients say
Patients praise
- generally quick wait times and efficient service
- clean and well-maintained facilities
- professional, caring, and knowledgeable medical providers
- convenient walk-in availability and online appointment booking options
Common complaints
- occasional rude or dismissive staff/medical assistants
- difficult or non-intuitive digital check-in processes
- perceived rushing of patients near closing time
- lack of certain on-site diagnostic capabilities such as some bloodwork at specific locations
- billing/copay issues related to unavailable services
In patients' words
"I did not wait more than a few minutes and the staff was so caring and very professional."
— SolvHealth (Staples Mill location)"I decided that was not the place for me and decided to leave. I felt that my health wasn’t taken seriously."
— SolvHealth (East End location) complaint regarding closing time rush"The woman that came to help actually tossed a mask at me / but did offer assistance. So/ the check in was rude and extremely unprofessional."
— SolvHealth (Sauer Center location) review regarding check-in staffMore clinics in Richmond
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