Richmond Behavioral Health Authority: RBHA
Mental Health Care • Richmond, VA
Ratings by platform
- ProjectKnow / Alcohol.org (Women's Treatment Center): 3.5/5 stars (based on 7 reviews) (7 reviews)
- Indeed and Glassdoor (Employee reviews): 3.5/5 stars (90 reviews (Indeed) / 85 reviews (Glassdoor))
- Trustburn: 4.3/5 stars (15 reviews)
What patients say
Patients praise
- Some staff reported as supportive, calm, and knowledgeable
- Appreciation for diverse programs and opportunities to learn for new professionals
- Flexible work arrangements for some roles
- Opportunities for meaningful work in crisis management and community support
Common complaints
- Reports of unprofessional, dismissive, or uncaring staff behavior
- Concerns regarding lack of accountability for staff actions
- Complaints about communication, particularly with families
- Negative experiences regarding facility environment or safety in surrounding areas
- High turnover and heavy workloads affecting staff morale and service quality
In patients' words
"There is no accountability among the staff so they treat the clients terribly because they know nothing will be done about it. Instead of feeling like she was in a safe place... it felt like she was in a prison."
— Patient feedback regarding the Women's Treatment Center"They politely told me their computers said they couldn't help me because I wasn't suicidal. I was kindly shown the door and told with a wink that if anything changes, they would be there to help me."
— Review on Trustburn"RBHA ACT Team case management has been challenging and rewarding in the best ways. The clients, ACT team members, company salary + benefits are great. Supervisors really care about your professional growth. You work hard and are appreciated."
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