CHI Saint Joseph Health - Saint Joseph Berea - Emergency Room, KY
Emergency Medicine • Richmond, KY
Ratings by platform
- CMS HCAHPS/Momentary Labs: 5 out of 5 stars (overall patient satisfaction) (102 patient surveys (based on CMS HCAHPS data))
- Nursa: 4.40 out of 5 stars (428 reviews (clinician-submitted))
What patients say
Patients praise
- High overall patient satisfaction ratings
- Professional, kind, and attentive staff
- Effective and prompt communication from nurses and doctors
- Efficient and well-organized processes
- Compassionate care environment
Common complaints
- Reports of dismissive or inadequate pain management
- Allegations of being unfairly judged or labeled by staff
In patients' words
"The entire staff was super friendly and professional. Thank you all for being so kind."
— Steer Health patient review"I RESPECT & LUV this facility! We, as a family, have used the ER, numerous times... We have ALWAYS been treated w/ nothing but dignity & respect by their staff!"
— LocalityBiz patient review"[They] refused to give me anything for pain and watched me cry and scream and didn’t do anything but expect I was an addict and treated me horrible."
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