Cancer Center
Cancer Care • Richmond, KY
Ratings by platform
- Birdeye (VCU Massey Cancer Center: Dalton Oncology Clinic): 2.8 out of 5 stars (42 reviews)
- Trustburn (VCU Massey Cancer Center): 2.5 out of 5 stars (8 reviews)
What patients say
Patients praise
- High-quality, life-saving medical treatment and clinical expertise
- Some staff, nurses, and specific doctors described as compassionate, knowledgeable, and helpful
- Effective team-based care for complex diagnoses
Common complaints
- Poor customer service and administrative communication (e.g., unresponsive phones, scheduling errors)
- Long wait times for appointments and treatments
- Perceived lack of empathy, compassion, or professional demeanor from some staff members
- Concerns regarding billing, insurance authorizations, and follow-up care consistency
In patients' words
"Parking bad , But Treatment good ! Still living after 8 years of surgery..."
— Birdeye review (VCU Massey)"Staff treats patients like a number instead of a human going through a tramatic experience"
— Trustburn review (VCU Massey)"This place is like a conveyor belt assembly line and they are always running far behind schedule."
— LocalityBiz review (Sarah Cannon)"Doctors are ok, but the support staff is awful."
— Yelp review (Virginia Cancer Institute)More clinics in Richmond
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