CareNow Urgent Care - Richardson
Urgent Care • Richardson, TX
Ratings by platform
- UrgentCareMap: 4.4 out of 5 stars (based on 1243 reviews) (1243)
- Solv Health: Mixed reviews available (17 (on Solv Health))
- Better Business Bureau (BBB): 1.03 out of 5 stars (brand-wide) (Numerous complaints cited brand-wide)
What patients say
Patients praise
- Convenience of walk-in services and online check-in
- Cleanliness of the facility
- Availability of on-site services like X-rays and basic medical tests
- Some reports of friendly and professional staff interactions
Common complaints
- Long wait times, even with online check-in
- Unprofessional or rude staff behavior
- Concerns regarding communication and lack of empathy
- Inconsistent experiences with clinic procedures and rules
- High costs for services
In patients' words
"The care I've received 2x at CareNow was great, they even do X-Rays, but both times the wait was well over an hour, even though I did online check."
— Yelp review via MapQuest"Longest wait times ever! No consideration for the patients even with the online check in feature!"
— BBB customer review"I have visited CareNow three times in the last 18-months or so and they have earned 5 stars with each visit. The location is consistently clean and inviting..."
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