Inova Fairfax West Infusion Center (A dept of Fairfax Hospital)
Infusion Centers • Reston, VA
Ratings by platform
- Yelp: 4.3/5 (18 reviews (for Inova Infusion Centers broadly in the region))
- Momentary Labs (CMS HCAHPS data): 4/5 stars (628 surveys)
What patients say
Patients praise
- Improved wait times for infusion treatments
- Staff commitment to patient experience and comfort
- High marks for nurse communication at the hospital level
- Cleanliness of hospital facilities
Common complaints
- Billing and financial administrative issues
- Long hold times with customer support
- Occasional negative feedback regarding hospital communication or misdiagnosis perception
In patients' words
"Specifically at Fairfax West, we reduced wait times by about 50% and increased completed volume by 36%."
— Becker's Oncology"Healthcare/treatment was very good. Business systems, customer service and just doing the right thing are where Inova falls down hard."
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