Behavioral Health Services Reno
Behavioral Health • Reno, NV
Ratings by platform
- Rehab.com: 2.99/5 (177 reviews)
- findmentalhealthfacilities.org: 3.1 (144 reviews)
- Yelp: not specified in highlights (not specified in highlights)
- Vivian Health: 2.8 rating (4 reviews)
What patients say
Patients praise
- Some patients/visitors describe caring staff and good group/AA or therapy support
- Several testimonials report improvement, supportive counselors, and staff responsiveness/follow-up
- Some reviews note that certain techs/nurses (individuals) were exceptional and made the stay more bearable
- Brand-new facility can feel comfortable to some reviewers
Common complaints
- Multiple reviews describe feeling disrespected/dismissed and treated like a criminal or burden
- Complaints about intake/admission process (wait times, not holding/adequate handling during crisis)
- Medication/clinical support issues (refusal to provide meds without approval; alleged mis-diagnosis or unsafe medication effects)
- Lack of therapeutic support/therapy focus; environment/restrictions increase anxiety
- Operational problems (unresponsive organization, communication problems between departments, insurance/access issues)
- Facilities restrictions and loss of personal belongings; uncomfortable beds/poor food
In patients' words
"“DO NOT TAKE A FAMILY MEMBER THEIR IF YOU LOVE THAT FAMILY MEMBER! WORST HOSPITAL IN RENO NEVADA!”"
— Rehab.com review excerpt (Reno Behavioral Healthcare Hospital)"“This place is not a place of healing… They treat you like you’re a criminal… it’s humiliating and degrading.”"
— findmentalhealthfacilities.org review excerpt"“I took my oldest son there for evaluation, detox… They let him go… later that night he attempted to kill a family member and was shot to death by police.”"
— findmentalhealthfacilities.org review excerpt"“Everyone was amazing from the time I entered the facility… The nurses truly cared… The group and aa meetings are very well open and well structured.”"
— Reno Behavioral Healthcare Hospital testimonials page"“I had a very bad experience with the psychiatrist… and with a night nurse who outright refused me my cold medicine…”"
— TrustReviewers.com review excerpt"“they transferred her to Renown… For a brand new facility, I couldn't be more disappointed.”"
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