Family Medicine at Redwood City Medical Center - Kaiser Permanente
Family Medicine • Redwood City, CA
Ratings by platform
- Birdeye: 4.6/5 stars (1,327 reviews)
- Yelp: 2.9/5 stars (316 reviews)
What patients say
Patients praise
- Commendations for Labor and Delivery and OB/GYN departments
- Instances of compassionate and attentive care from individual physicians and nurses
- Efficient service experiences for some patients
Common complaints
- Long wait times for appointments and in the waiting room
- Complaints regarding short-staffing in the ER and laboratory services
- Difficulties in scheduling timely appointments with specialists
- Negative interactions with office staff and perceived lack of empathy or customer service support
- Billing and administrative confusion
In patients' words
"Huge Shout to the Labor and Delivery department. I delivered my 2nd child there and it was my first time delivering at Kaiser... [The] team of nurses... all of them were great!"
— Birdeye"I ended up at the new Marshal Street Lab... to find out over 30 people waiting and only 2 lab technicians on duty... they were SOOOO short-handed everywhere."
— Nextdoor"He was kind, compassionate, listened to what she had to say, didn't rush her and even made sincere & caring eye contact with her!"
— YelpMore clinics in Redwood City
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