St. Charles Health System
Travel Medicine • Redmond, OR
What patients say
Patients praise
- Praise for the cleanliness of facilities
- Appreciation for specific doctors and nursing staff providing compassionate care
Common complaints
- Long wait times and slow service reported in emergency and routine visits
- Dissatisfaction with billing practices and administrative communication
- Reports of unhelpful or unprofessional staff behavior
- Concerns regarding care coordination and documentation for patients with complex needs
In patients' words
"I tried to get set up as a new patient and to establish care, but April was unhelpful and had a bad attitude."
— Rehab.com review"The hospital is very clean, the rooms are clean and very comfortable for the patient and family. As I said, the staff is the very best too."
— Yelp review"Watch out for their billing, it is way out of line... Today I was told they will pass the provided information but will not call the insurance to go over the bill as the insurance has requested. Stressed out!!!"
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