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High Lakes Health Care

Primary CareRedmond, OR

★★☆☆☆2.2/5203 reviews across 2 platforms

Ratings by platform

  • Yelp (Brand-wide): 2.3/5 (127)
  • Yelp (Bend location): 2.0/5 (76)

What patients say

Patients praise

  • Attentive and compassionate care from specific physicians and PAs
  • Patients feeling listened to and comfortable with certain providers
  • Some reports of friendly and helpful front desk staff
  • Effective care plans and thorough evaluations reported by some patients

Common complaints

  • Difficulties with communication and reaching staff/triage nurses
  • Negative experiences with administrative and front desk staff
  • Billing concerns and perceived predatory practices
  • Frustration with appointment scheduling and availability
  • Inconsistent quality of care depending on the provider

In patients' words

"I would give this place zero stars if I could. They have predatory billing practices."

Yelp review, August 2024

"Dr. Rusfvold is a great PCP. She takes time to listen and understand issues and concerns then provides options and goes through the benefits of them all."

Loc8NearMe review, April 2024

"I really like my MD but that's where it ends. I've been trying to deal with high lakes healthcare all day today to address a medical matter. Multiple times I was told somebody would call me back and they did not."

Healthgrades review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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