High Lakes Health Care
Family Medicine • Redmond, OR
Ratings by platform
- Yelp: 2.3/5.0 (126 total reviews (aggregate across multiple locations))
- Apple Maps: 3.0/5.0
- Healthgrades: 1.0/5.0 (1 review)
What patients say
Patients praise
- Some patients praise specific providers for being attentive and thorough
- Friendly and supportive clinical staff members identified by some patients
- Efficient service experiences reported by some visitors
Common complaints
- Difficulties with customer service and communication
- Billing disputes and perceived predatory practices
- Scheduling and appointment availability issues
- Dissatisfaction with diagnostic accuracy or care plans
- Issues with prescription refills and triage processes
In patients' words
"I am pretty frustrated with the care and communication I have received here. They will diagnose you (incorrectly at times) and not even fully inform you of the diagnoses."
— Yelp/Apple Maps user review"Dr. Rusfvold is a great PCP. She takes time to listen and understand issues and concerns then provides options and goes through the benefits of them all."
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