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PediatricsRedlands, CA

★★★★★4.8/5143 reviews across 8 platforms

Ratings by platform

  • Vitals (Dr. Ernesto Cruz, MD): 4.7/5 (19 ratings)
  • Vitals (Dr. Heather E. Henken, MD): 4.8/5 (13 ratings)
  • Vitals (Dr. Cameo A. Carter, MD): 3.6/5 (15 ratings)
  • Healthgrades (Dr. Nancy Fernando, DO): 4.8/5 (6 reviews)
  • Healthgrades (Dr. Praful Shah, MD): 5.0/5 (4 reviews)
  • Healthgrades (Dr. Ernesto Cruz, MD): 5.0/5 (29 reviews)
  • WebMD (Dr. Ernesto Cruz, MD): 5.0/5 (20 ratings)
  • US News (Dr. Cameo A. Carter): 5/5 (37 reviews total)

What patients say

Patients praise

  • Caring, kind, and knowledgeable pediatricians
  • Good communication: listens, answers questions, explains conditions and treatments
  • Thoroughness and not rushing appointments
  • Positive office/staff experience (friendly, courteous, welcoming)
  • High likelihood of recommending the doctor

Common complaints

  • Limited evidence of complaints in the provided sources; one doctor shows a lower average rating (3.6) suggesting more mixed feedback for that specific provider

In patients' words

"“Love love love him and everyone there! Definitely recommend…”"

Vitals review text for Dr. Ernesto Cruz

"“She takes the time to listen and then explain. She is very thorough and patient during visits.”"

Vitals review text for Dr. Heather E. Henken

"“Dr. Carter is very professional, caring and very kind.”"

Vitals review text for Dr. Cameo A. Carter

"“Takes the time to interact with my children… asks about my husband and other kids… provided excellent advice.”"

Healthgrades reviews for Dr. Nancy Fernando

"“Dr. Shah was spot on with his diagnosis, and helped us so much…”"

Healthgrades review text for Dr. Praful Shah

"“He was my pediatrician when I was younger and he is now my daughter's pediatrician. Dr. Cruz is very attentive, never rushes through the appointment and explains everything very well.”"

Healthgrades review text for Dr. Ernesto Cruz

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7].

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