Our Locations - Otolaryngology – Head & Neck Surgery (ENT)
Otolaryngology (ENT) • Redlands, CA
Ratings by platform
- Healthgrades (Dr. Sharen Jeffries): 4.5/5 stars (based on 113 ratings) (113)
- Zocdoc (Dr. Sharen Jeffries): 4.91/5 stars (N/A)
- WebMD (Dr. Priya Krishna): 5.0/5 stars (13)
- Healthgrades (Dr. Shelley Hutson Thiel): 4.2/5 stars (based on 10 ratings) (10)
What patients say
Patients praise
- Some patients report positive experiences with knowledgeable and thorough doctors
- Courteous and friendly office staff noted by some reviewers
- Successful diagnosis and treatment in some cases
Common complaints
- Poor bedside manner, perceived arrogance, or coldness from some physicians
- Complaints regarding disorganized office staff, long wait times, and difficulty reaching the office via phone
- Concerns about diagnostic accuracy, rushed appointments, and failure to consider alternative conditions
- Reports of dissatisfaction with cosmetic or surgical outcomes, including scarring and need for corrective procedures
- Frustration with billing practices and insurance charges for follow-ups or administrative tasks
In patients' words
"They do not listen to your concerns and that’s why they misdiagnosed me. Sharen Jeffries Always made me feel rushed or made me feel bad for asking questions. Horrible experience."
— Vitals (Dr. Sharen Jeffries)"She is kind, welcoming, experienced, thorough, and finally diagnosed an ENT related health issue I've been dealing with for over a year."
— Healthgrades (Dr. Shelley Hutson Thiel)"The office staff were so kind and friendly, unfortunately this physician has poor bedside manners."
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