Mayo Clinic Health System in Red Wing - Minnesota.gov
Family Medicine • Red Wing, MN
Ratings by platform
- Birdeye / Google (as shown on Birdeye reviews page): 2.6 out of 5 stars (188 reviews)
- U.S. News & World Report (patient experience / recommend): 91% recommend (patient experience score shown as 4/5) (Not specified on source page)
- Centers for Medicare & Medicaid Services (CMS) HCAHPS star rating reported by Mayo Clinic Health System site: 4-star rating (2023 CMS overall hospital quality; and 4-star HCAHPS based on 2024 patient experience data) (Not specified on source page)
What patients say
Patients praise
- Some patients/praises for care and staff listening/ethics
- Some performance/recommendation indicators are high (e.g., high willingness to recommend reported by U.S. News)
- External quality/review frameworks report favorable ratings such as CMS/HCAHPS four-star
Common complaints
- Very low public review star rating on Birdeye/Google (2.6)
- Complaints about ER/provider assessment quality and adequacy of review/tests
- Complaints about long waits and poor responsiveness/time management
- Complaints about billing/administrative behavior and threatening letters
- Complaints about handling of care decisions/refusal and perceived intimidation/coercion
In patients' words
"“Recieved excellent ER care and was pleasantly surprised… making my $996 visit cost $0! Great care and phenomenal ethics”"
— Birdeye reviews page (Mayo Clinic Health System in Red Wing)"“We went to the ER with a child… The medical review of the situation was horrible and very inadequate… we have decided Mayo Health System's ER in Red Wing is pretty bad.”"
— Birdeye reviews page (Mayo Clinic Health System in Red Wing)"“I would not have given ANY stars… Very obvious it isn't about the patients but how much money they can make… I sat in the waiting room well past my appointment time… waited NO LESS THAN 45 MINUTES”"
— OpenGovNY place listing reviews (Mayo Clinic Health)"“If you say no to a procedure, they do not respect the patient's right of refusal. They will tag team you and intimidate you and coerce you”"
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