Tour the Birthplace at Mayo Clinic Health System in Red Wing

Patients praise

• high patient willingness to recommend hospital (91% in some reports)
• four-star overall quality rating from Centers for Medicare & Medicaid Services (CMS)
• recognized expertise in maternity care and high-quality childbirth services
• occasional reports of compassionate billing assistance/charitable write-offs

Common complaints

• long wait times for appointments and in waiting rooms
• frustration with billing department communications and financial processes
• perceived lack of patient-centered care and concerns about staff responsiveness or communication in specific departments like the ER
• allegations of staff being dismissive or coercive regarding treatment choices