Family Practices in Berks County | Penn State Health
Family Medicine • Reading, PA
Ratings by platform
- BerksConnect (Muhlenberg Family Practice): 2.6/5 (51 reviews)
- BerksConnect (Reading Hospital Family Health Care Center): 3.0/5 (23 reviews)
- BerksConnect (Penn State Health St. Joseph Downtown Campus): 2.4/5 (99 reviews)
- Healthgrades (Dr. Brian Kane): 4.9/5 (77 ratings)
- Vitals (Dr. Kimberly M. Rauenzahn): 4.1/5 (16 reviews)
What patients say
Patients praise
- Many individual family medicine providers are highly rated for empathy, thoroughness, and clinical expertise
- Strong patient satisfaction ratings for specific clinicians (often 4.8-4.9 out of 5)
- Compassionate care from nursing and clinical staff in many instances
- Skilled and patient-friendly ancillary services, such as phlebotomy and lab work
Common complaints
- Difficulty reaching office by phone and long wait times for appointments
- Unhelpful, rude, or dismissive front-desk and administrative staff
- Administrative disorganization and errors in record-keeping
- Issues with billing transparency and unexpected out-of-network charges
- Inconsistent quality of care and perceived inattentiveness from some providers
In patients' words
"No one ever answers the phone when you call to schedule an appointment…"
— Reading Hospital Family Health Care Center review on BerksConnect"The most horrible, rudest, ignorant women in outpatient services…"
— Penn State Health St. Joseph Downtown Campus review on BerksConnect"Dr. Kane always touches base on the things that concern me. My only complaint is how difficult it is to schedule appointments."
— Dr. Brian Kane review on HealthgradesMore clinics in Reading
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