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Family Doctor Raton - New Mexico Primary Healthcare Clinic

PharmacyRaton, NM

★★★☆☆3.3/527 reviews across 4 platforms

Ratings by platform

  • Healthgrades (Dr. Douglas Smith): 3.3/5 stars (18 reviews) (18)
  • Healthgrades (Dr. James Bowie): 3.7/5 stars (3 reviews) (3)
  • Healthgrades (Dr. Loretta Conder): 2.0/5 stars (4 reviews) (4)
  • Birdeye (Mystic Mountain Healthcare): 5.0/5 stars (2 reviews) (2)

What patients say

Patients praise

  • Highly experienced practitioners in rural healthcare
  • Some reports of professional, kind, and knowledgeable care
  • Commitment to comprehensive primary care services

Common complaints

  • Mixed patient satisfaction regarding bedside manner and attentiveness
  • Concerns about responsiveness to patient pain complaints and insurance treatment discrimination
  • Varied experiences with doctor communication and treatment decisions

In patients' words

"Not a bad doctor, but not a good one."

Patient review of Dr. Douglas Smith (Healthgrades)

"Dr. Condor has been my family doctor for years. She is kind, knowledgeable and goes above and beyond to help her patients."

Patient review of Dr. Loretta Conder (Healthgrades)

"Doesn't *hear* patient complaints. Discriminates against consumers who have Medicare/Medicaid and discusses these issues in front of other consumers."

Patient complaint regarding Dr. Loretta Conder (Healthgrades)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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