X-Ray Associates of New Mexico | XRANM | Leader in ...
Diagnostic Radiology • Raton, NM
Ratings by platform
- Yably (El Camino Imaging Center): 4.86/5 (aggregate) (747 reviews from 3 sources)
- Expected Healthcare (Santa Fe location): 4.9/5 (785 reviews)
- Expected Healthcare (Administrative Services): 4.0/5 (8 reviews)
- Facebook: 86% recommend (81 reviews)
What patients say
Patients praise
- professional and knowledgeable staff during procedures
- efficient scheduling systems for many patients
- quick turnaround times for results
- use of advanced, modern imaging technology including 3D mammography
- comprehensive range of imaging services offered by board-certified radiologists
Common complaints
- concerns regarding billing practices and potential overcharging
- reports of unprofessional, rude, or dishonest staff communication particularly in billing departments
- complaints about accounts being sent to collections despite payment disputes
- challenges with parking during peak hours
- longer than expected wait times at some locations
In patients' words
"Avoid doing business with Xray Associates of New Mexico at all costs. Following an ER visit I unfortunately had a balance due to them for reading my CT scan results, and have since had months of back and forth about payment. My insurance covered the costs and I am non-stop being contacted by Victoria at Xray Associates of NM about an “unpaid balance.”"
— LocalityBiz"While the xray service I received was fine the billing process is unethical and shady. I never received a bill from this company. I never received a phone call from this company and now I am looking at a bill of collection."
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