Kidney Care | Care Services | UNM Health System | Albuquerque ...
Dialysis • Raton, NM
Ratings by platform
- Birdeye (Aggregate of Google/Birdeye): 2.6/5 stars (1,016 reviews) (1,016 reviews)
- Momentary Labs (CMS HCAHPS data): 2/5 stars (1,553 patient surveys)
- National Health Ratings (Raton Dialysis/DCI): 3/5 stars (Data based on 2019-2022 performance)
What patients say
Patients praise
- staff professionalism in specific instances of stress easing
- improvements to hospital facilities such as parking shuttles
- recognized expertise in complex kidney care and research
Common complaints
- long ER wait times
- unprofessional, cold, or mean staff behavior towards patients
- poor communication between staff and patients regarding medications and test results
- facility noise levels/lack of quietness
- concerns regarding the care of disabled and elderly patients
In patients' words
"A number of the staff are cold, unfriendly and uncompassionate. Some are downright mean and overbearing..."
— Trustpilot user review regarding UNM Health network"He was in the ER for 18 hrs. Finally sent up to a room and an employee Renee helped to ease the stress. She was very professional and proficient..."
— Birdeye user review for UNM HospitalMore clinics in Raton
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