Monument Health Rapid City Hospital Family Medicine Residency ...
Family Medicine • Rapid City, SD
Ratings by platform
- Medicare.gov / CMS HCAHPS: 3 out of 5 stars (overall patient experience rating) (1,871 surveys reported by CMS HCAHPS)
- Top Rated Local: 4.3 out of 5 stars (average rating) (34 reviews)
- Doximity Residency Navigator: Generally positive ratings from residents and alumni (215 ratings; 45 reviews)
What patients say
Patients praise
- Highly regarded residency program for its training, culture, and faculty guidance
- Some patients report excellent care from specific doctors, nurses, and aides
- High performing in certain adult procedures and conditions
- 64% recommendation rate among surveyed patients
- Staff generally cited as responsive in some metrics
Common complaints
- Billing issues and collections disputes
- Poor communication regarding care and test results
- Long wait times and responsiveness concerns
- Perceived unprofessional or dismissive bedside manner by some staff
- Lower ratings on hospital quietness and nursing communication compared to national averages
In patients' words
"I have never in my life received such disappointing and unprofessional care. If I didn’t have MyChart, I wouldn’t even know the name of the doctor who saw me."
— LocalityBiz review"Samantha Speed is an absolute god send. The Drs were excellent. Nurses and aides were super caring. I was a difficult patient and they handled it with grace."
— LocalityBiz review"This hospital will kill you and then lie about it. They are #1 at covering up their inability to care for their patients."
— Better Business Bureau reviewMore clinics in Rapid City
Monument Health Rapid City Clinic, Flormann Street
Patients praise: high professional standard of care and clinical expertise · staff frequently described as kind, efficient, and friendly.
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