Monument Health Rapid City Clinic, Flormann Street
Endocrinology • Rapid City, SD
Ratings by platform
- Google (via Birdeye/aggregate platforms): 4.9 out of 5 stars (3,470 - 3,899 reviews (across reported platforms))
What patients say
Patients praise
- Professional, kind, and efficient staff, including phlebotomists and medical assistants
- Thorough care and clear explanations provided by physicians and providers
- Convenient location and efficient appointment scheduling for some patients
- Overall sense of trust in the healthcare services provided
Common complaints
- Billing and coding issues, including disputes over insurance coverage and unexpected charges
- Disputes regarding collection practices
- Frustration with communication and responsiveness of financial services staff
- Occasional complaints about hospital-related services such as food quality
In patients' words
"The lab is amazing. They are so professional, friendly, and so efficient. Experts in their field."
— Patient review via LocalityBiz"After receiving care at Monument Health... the facility has refused to properly bill the visit. Despite numerous phone calls... I have been met with extremely disrespectful and unhelpful behavior from their collections staff."
— BBB consumer complaint"My appointment was at 10:15, got into the exam room at 10:02 and was out the door with a diagnosis and meds to pick up by 10:25 am! Dr Tracy was thorough but ordered no unnecessary tests."
— Patient review via LocalityBizMore clinics in Rapid City
Endocrinology
Patients praise: Many patients praise the physicians for being thorough, compassionate, and professional. · Physicians are often described as knowledgeable and effective at explaining complex conditions..
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