Neurology and Neurosurgery | UI Health
Neurological Surgery • Rantoul, IL
Ratings by platform
- U.S. News/General System: 2 out of 5 stars (patient satisfaction) (N/A (general system-wide))
- UI Health Family Medicine Center at University Village: 2.5 out of 5 stars (115-131 reviews (varies by platform))
- UI Health Outpatient Care Center: 2.0 out of 5 stars (27 reviews)
What patients say
Patients praise
- Clinical reputation for specialized complex neurosurgical care is strong, with the neurology and neurosurgery departments recognized for expert, life-saving treatments
- Individual patient stories frequently highlight compassionate and effective care from surgeons and medical staff
- Some patients appreciate the thoroughness and empathy of healthcare professionals
Common complaints
- Patient satisfaction scores are generally low, with some reports of a 2 out of 5 star rating and another location holding a 2.5 star rating or 2.0 star rating
- Common complaints include long wait times for appointments and administrative issues such as scheduling difficulties and communication gaps
- Isolated reports of poor staff interactions and dissatisfaction with medical care management
In patients' words
"Dr. Charbel saved my brain — and saved my life."
— UI Health Patient Stories"They are always running at least an hour behind... This office and UIC as a whole has a dysfunctional medical system."
— UI Health Family Medicine Center Review"Horrible doctors, they cancel appointments wayyyy last minute, parking is horrible... 0/10 the worst."
— UI Health Outpatient Care Center ReviewMore clinics in Rantoul
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