Jean Charles, MD, MPH | Board-Certified Ophthalmologist ...
Optometry • Randolph, MA
Ratings by platform
- WebMD Care: 4.5/5 (9 ratings, 2 reviews) (2 written reviews)
- Healthgrades: 3.3/5 (3 ratings/reviews) (3 ratings/reviews total)
- Vitals: 4.7/5 (9 ratings, 3 reviews) (3 written reviews)
What patients say
Patients praise
- Dr. Charles is perceived as highly skilled and experienced
- Patients praise his bedside manner and thoughtfulness
- Appreciation for the doctor taking his time during examinations
- Multilingual support (Spanish, French, Vietnamese) improves accessibility
Common complaints
- Dissatisfaction with office management and administrative staff communication
- Reports of difficulties reaching office or experiencing poor customer service experiences
In patients' words
"Worst doctor office ever…office manager and doctor hangs up on you when you call…they don’t care about their patients and their well-being either…they don’t care to listen to their patients when we have something to say!!"
— WebMD Care patient review (Oct 2023)"Exceptional knowledge and first rate service. Dr. Charles is personable and thoughtful. He helped me tremendously and his bed side manner is one of the best that I have ever experienced."
— Vitals patient reviewMore clinics in Randolph
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