REX Digestive Healthcare | Raleigh - UNC Health Rex
Gastroenterology • Raleigh, NC
Ratings by platform
- Official UNC Health Rex Website (REX Digestive Healthcare): 4.8 out of 5 (153 ratings)
- UNC Rex Hospital (General): 4 out of 5 stars (4,971 patient surveys)
- PissedConsumer (UNC REX Healthcare): 1.7 out of 5 (1 review)
What patients say
Patients praise
- High recommendation rates among patients (e.g., 81-91% willingness to recommend)
- Effective communication from many physicians and nurses
- Praise for compassionate, attentive care and gentle technique by specific gastroenterologists
- Efficient appointment scheduling and welcoming front-desk staff
- Recognized as a high-performing facility for many procedures
Common complaints
- Billing disputes and lack of transparent pricing for procedures
- Concerns regarding professionalism of some nursing staff
- Reports of condescending or dismissive bedside manner from individual providers
- Complaints about emergency room wait times and perceived lack of empathy
In patients' words
"Doctors... are highly regarded for their attentive and compassionate approach. They take the time to listen to patients and address their concerns. Dr. Kheterpal, in particular, was noted for his gentle technique during procedures, leaving patients feeling comfortable and cared for."
— BestProsInTown"UNC Health engages in deceptive business practices, does not make their costs known upfront for elective, low-priority procedures and tests, and then tries to stick you with the bill afterwards."
— PissedConsumerMore clinics in Raleigh
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