New River Valley Hearing
Hearing and Balance Care • Radford, VA
Ratings by platform
- Aggregated review platforms (HealthyHearing, Promallu): 4.8/5 to 4.89/5 average rating (65 to 77 reviews reported on various platforms)
What patients say
Patients praise
- Knowledgeable and helpful audiologists and staff
- Effective treatment for hearing loss and balance issues
- Clear explanations of options provided to some patients
- Friendly service experiences
Common complaints
- Extended wait times for appointments
- Lack of follow-up and communication regarding test results or hearing aid inquiries
- Reports of unprofessional conduct by staff members
In patients' words
"I made an appointment and arrived on time, yet Joanne kept taking walk-ins before me, so my wait time was quite extensive... she did not explain my results or my options... she was supposed to call me the following week which never happened."
— HealthyHearing review (TrinaK H.)"Had a VNG test done here. Casey done my hearing test and Vestibular testing. She told me everything She was gonna do, I... [was] knowledgeable about the inner ear and how it works."
— Reviewer on PromalluMore clinics in Radford
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