Tysons Corner Diagnostic Imaging | MRI • CT • X-Ray • Ultrasound
Diagnostic Imaging • Radford, VA
Ratings by platform
- Aggregated review data: 2.8/5 (91)
- Medical-imaging-services.cmac.ws: 1.0/5 (1)
What patients say
Patients praise
- Individual staff members praised for being helpful, professional, and kind (e.g., in scheduling)
- Technicians generally described as professional and courteous when present
- Some patients report fast, efficient experiences and convenient evening hours (up to 10 PM)
Common complaints
- Significant delays in receiving imaging reports (3-7+ business days)
- Difficulty contacting the office via phone, with calls often going to voicemail
- Issues with insurance communication and prior authorization handling
- Last-minute cancellations of appointments (e.g., tech calling in sick) without backup
- Concerns regarding facility management, perceived service quality decline post-COVID, and noise during procedures
In patients' words
"I was told that the report would be available within 24–48 hours, but then I was informed it would actually take 3–5 business days. Today marks the fifth business day, and I still haven’t received my MRI report."
— Aggregated Patient Review"The only saving grace ... is because I was able to get a hold of Loretta, an EXCEPTIONAL and KIND human being who went above and beyond her call of duty... She is FANTASTIC and Novant Imaging should feel very lucky to have her!!!"
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