Surgery | Mount Sinai - New York
General Surgery • Queens, NY
Ratings by platform
- Clinic4All: 2.9/5 (7 reviews) (7 reviews)
- Leapfrog Group: 110.77 out of 120.00 points
- Healthgrades: 79% of patients said doctors always listened and explained things well (Not specified (Healthgrades data))
What patients say
Patients praise
- High patient satisfaction reported regarding surgical teams and post-operative care
- Praise for staff professionalism, attentiveness, and compassion in surgical units
- Reports of clean, well-maintained facilities and updated operating rooms
- Strong performance ratings in specific patient-reported communication metrics (e.g., recovery information, listening)
Common complaints
- Reports of long wait times for emergency and urgent care services
- Complaints about staff communication, professionalism, and perceived lack of compassion
- Concerns regarding perceived insufficient training or competence among certain support staff
- Some negative experiences with emergency room triage and pain management
In patients' words
"Nurses, staff, really all involved, reassured me that my case and my injury were a top priority. They were constantly engaged with me; always making sure I was comfortable and my pain was managed accordingly. It was a perfectly coordinated dance."
— Mount Sinai Health System Blog (Patient testimonial)"The nurses are consistently rude and show little compassion for those in pain. They often leave patients feeling ignored and display an unprofessional attitude."
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